SREcon24 Europe/Middle East/Africa

Raphael Seebacher and Christof Gerber, Open Systems AG


What do you do when your SaaS provider unexpectedly goes out of business?

It's the early days of 2023 when the provider of a critical component in our Web Proxy service announces that it just went out of business. With services used by 100 customers with 300K daily users across 3'500 locations worldwide at stake, we knew that it was time for swift action.

Join us in this talk as Raphi, the crisis lead, and Christof, engineer on the Web Security team, recount their experience handling this crisis. We will take you from the dizziness of the initial shock to our first hour, first day, first week, and first month actions, detailing leadership, communication, and technical responses and the trade-off decisions we faced.

You'll leave this talk with another tale from production and practical ideas to make your own organisation better prepared for a similar unexpected crisis.


https://www.usenix.org/conference/srecon24emea/presentation/seebacher